If you can't login, check to make sure that your "caps lock" key is off. Your username and password are CaSe SeNsItIvE. If you still cannot login, you can request to reset your password or contact us.

To update your profile, you must visit the Edit Profile page. You can move through the different parts of your profile by clicking the tabs at the top of the page.

You can update your email address on the My Account page.

To report an error or problem with the site, you can contact us here.

JuJu is in the process of updating our system so that basic users can send a few messages each day and VIP users can send many messages. However until then, you must be "friends" with someone in order to contact them.

Your account is fully customizable with all types of settings. You can choose who can view your profile, photos, blogs, and more. You can also block your profile from showing up in search results, and you can block certain members from contacting you. There are dozens of things you can customize - our priority is your safety, always.

Users can't automatically delete their accounts for various security concerns. If you would like to delete your account please read this and carefully follow the directions.

If someone is bothering or harassing you, blocking them is usually the best solution. Visit the Account Settings page to learn how to block people. If someone continues to harass you despite your efforts, you can report them here.

You can report spam, pornography, or any other inappropriate content here, or by clicking the "Report" link on the page containing the content you wish to report.

Absolutely. We do not share any personally identifying information about you to any third party.

If the administrator has enabled it, you can make your profile private by visiting the Account Privacy page.

You can block people by adding their username to your blocked users list. Visit the Account Settings page to learn more about how to block people.

JuJu is a word and expression that goes back far in many world cultures. In Africa, it means a good luck charm or a sort of karma. In Chinese, 啾啾 is the sound of a kiss!

Many users come to JuJu seeking a penpal or friend from a specific country, for the purposes of language exchange or simply because they are interested in the culture. Here are some links to penpals from certain countries:

Chinese Penpals from China
Japanese Penpals from Japan
Korean Penpals from Korea
Filipino Penpals from Philippines
Vietnamese Penpals from Vietnam